Privacy Policy — bet jail

1 Information We Collect

When you interact with the bet jail platform — whether by visiting the website, creating an account, making a deposit, placing a bet, or contacting our support team — we may collect the following categories of personal data:

1.1 Registration and Identity Data

When you open a bet jail account, we collect information you provide directly, including your full legal name, date of birth, email address, and a username of your choice. This data is required to create and maintain your player account and to verify that you meet the minimum age requirement of 18 years.

1.2 Verification and KYC Data

As part of our Know Your Customer (KYC) obligations, we may request and collect copies of government-issued identity documents (such as a National ID card or passport), proof of address (such as a utility bill or bank statement), and proof of payment method ownership. These documents are used solely to verify your identity and comply with anti-money laundering requirements. They are stored securely and are never shared with third parties except as described in Section 3 of this Policy.

1.3 Financial and Transaction Data

We collect records of all deposits, withdrawals, bets placed, games played, and bonuses claimed on your account. For payment processing, we collect the mobile banking number or masked card details associated with your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, or BRAC Bank). Full payment credentials are handled exclusively by our certified payment gateway partners and are not stored on bet jail servers.

1.4 Technical and Usage Data

When you visit the bet jail website, our servers automatically collect certain technical information, including your IP address, browser type and version, operating system, device type, referring URL, pages visited, time spent on each page, and clickstream data. This information is collected via server logs and cookies (see Section 4) and is used to maintain platform security, detect fraud, and improve the user experience.

1.5 Communications Data

If you contact our customer support team via live chat or email, we retain records of those communications, including the content of your messages, timestamps, and any attachments you provide. This data is used to resolve your query, improve our support quality, and maintain a record of our interactions with you.

1.6 Responsible Gaming Data

If you make use of our responsible gaming tools — such as requesting a deposit limit, a time-out, or a self-exclusion — we retain records of these requests and their activation dates. This data is processed to fulfil our duty of care obligations and to ensure that self-exclusion restrictions remain in force for the duration you have specified.

2 How We Use Your Data

bet jail uses the personal data we collect for clearly defined purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we process your data are as follows:

bet jail will never use your personal data to make fully automated decisions that produce significant legal effects on you without human oversight. Where automated tools are used (for example, to flag potentially fraudulent activity), a member of our compliance team will review the output before any action is taken against your account.

3 Data Sharing and Disclosure

bet jail does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

3.1 Payment Processors

To process your deposits and withdrawals, bet jail shares the minimum necessary payment reference data with our certified payment gateway partners, which include providers supporting bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank. These partners are contractually required to process your data only for the purpose of completing your transaction and may not use it for any other purpose.

3.2 KYC and Identity Verification Providers

To fulfil our age and identity verification obligations, we may share your submitted KYC documents with third-party identity verification service providers. These providers operate under strict data processing agreements and are permitted to use your data solely for the purpose of verifying the authenticity of the documents you have submitted.

3.3 Game Content Providers

Game providers whose content is hosted on the bet jail platform — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive a pseudonymised player identifier and basic session data (such as bet amount and game outcome) for the purpose of delivering the game experience and settling game results. These providers do not receive your full name, contact details, or payment information.

3.4 Legal and Regulatory Disclosure

bet jail may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are required to do so by applicable law, court order, or to protect the rights, property, or safety of bet jail, its players, or the public. We will notify you of any such disclosure where we are legally permitted to do so.

3.5 Business Transfers

In the event that bet jail undergoes a merger, acquisition, or sale of all or a portion of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to the way your data is processed that may result from it.

4 Cookies and Tracking Technologies

bet jail uses cookies, web beacons, and similar tracking technologies to provide a functional, secure, and personalised experience on our platform. A cookie is a small text file placed on your device by a website server. It cannot execute programmes or deliver viruses to your device.

4.1 Types of Cookies We Use

4.2 Managing Cookies

You may control non-essential cookies through your account settings on the bet jail platform. You may also configure your browser to block or delete cookies entirely; however, disabling essential cookies will impair your ability to use the platform, including logging in and placing bets. Note that clearing cookies will log you out of your bet jail session and may reset your platform preferences.

4.3 Third-Party Cookies

Game providers integrated into the bet jail platform may set their own cookies to deliver game content and track in-game session data. These cookies are governed by the respective providers' own privacy policies. bet jail does not control third-party cookies and is not responsible for the data practices of these providers beyond the contractual obligations described in Section 3.3.

5 Data Retention

bet jail retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:

When your data is no longer required for any of the above purposes and no legal obligation requires us to retain it, we will securely delete or anonymise it. Anonymised data — where your identity can no longer be determined — may be retained indefinitely for statistical and analytical purposes.

6 Data Security Measures

bet jail takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption — all data in transit between your browser and our servers is encrypted using industry-standard TLS 1.2 or higher.
• Encrypted data storage — sensitive data fields, including passwords (stored as salted hashes) and KYC document copies, are encrypted at rest.
• Access controls — access to personal data within bet jail is restricted on a strict need-to-know basis. Staff members may only access the data required to perform their specific role.
• Two-factor authentication — optional two-factor authentication (2FA) is available to all players and is strongly recommended to protect your account.
• Intrusion detection — our infrastructure is monitored continuously for signs of unauthorised access, unusual traffic patterns, or potential security breaches.
• Regular security audits — bet jail conducts periodic internal and third-party security reviews to identify and remediate vulnerabilities in our systems.

Despite these measures, no system connected to the internet can be guaranteed to be completely secure. In the unlikely event of a data breach that poses a risk to your rights and freedoms, bet jail will notify affected players without undue delay and will take all necessary steps to contain and remediate the breach.

7 Your Privacy Rights

As a player on the bet jail platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your account username and a clear description of your request. We will respond within 30 days of receiving your request.

7.1 Right of Access

You have the right to request a copy of the personal data that bet jail holds about you, including the categories of data, the purposes for which it is processed, and the third parties with whom it has been shared. We will provide this information in a clear, structured format within 30 days of your request.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You may update certain data directly via your account profile; for changes to identity documents or date of birth, please contact our support team.

7.3 Right to Erasure

You have the right to request that bet jail delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the data has been unlawfully processed. Please note that this right is subject to our legal obligations — for example, transaction records and KYC documents must be retained for the periods specified in Section 5 regardless of an erasure request.

7.4 Right to Data Portability

Where we process your data on the basis of consent or contract performance, you have the right to receive a copy of that data in a structured, commonly used, machine-readable format (such as CSV or JSON). You may request a data export by contacting [email protected].

7.5 Right to Object to Processing

You have the right to object to processing of your personal data where it is based on legitimate interests, including profiling for fraud detection or analytics purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.

7.6 Right to Withdraw Consent

Where processing is based on your consent (for example, marketing emails), you may withdraw that consent at any time by updating your communication preferences in your account settings or by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

8 Updates to This Policy

bet jail reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or improvements to our platform and services. When material changes are made, we will notify registered players by email to the address on file and/or by displaying a prominent notice on the bet jail platform prior to the changes taking effect.

The effective date at the top of this page reflects the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data. Your continued use of the bet jail platform following the posting of any revised Policy constitutes your acknowledgement of the changes.

If you have any questions, concerns, or feedback regarding this Privacy Policy or bet jail's data practices, please reach out to us through the following channels:

• Email: [email protected]
• Live Chat: available 24/7 directly on the bet jail platform
• Response time: under 3 minutes via live chat; under 24 hours via email

This Privacy Policy was last reviewed and updated on 1 January 2026 and supersedes all previous versions.